FAQ

After an order is placed on our website and payment is completed, it is quickly moved into our fulfillment system so that it can be prepared and shipped without delay. Due to this streamlined process, orders are generally unable to be canceled, edited, or adjusted once they have been confirmed. For this reason, customers are encouraged to carefully review all order details, including selected items, quantities, and shipping information, before finalizing their purchase to avoid any mistakes.

If you notice that the shipping address entered during checkout is incorrect, it is important to contact our customer support team as soon as possible. While we will make every reasonable effort to assist, we cannot promise that changes can be made once processing has begun. If the order has already progressed to shipment, address updates may no longer be possible. In such situations, customers may need to reach out directly to the shipping carrier once tracking details are available to explore any possible delivery adjustments. Please be aware that we are not responsible for deliveries made to incorrectly entered addresses.

If you do not receive an order confirmation email after completing your purchase, we recommend first checking your spam or junk folder, as automated messages can sometimes be filtered by email providers. It is also helpful to verify that the email address entered at checkout was correct. If you are still unable to locate the confirmation, please contact our support team and provide your name, the email used for the purchase, and the approximate date of the transaction so we can help locate your order.

Customers can monitor the progress of their orders by logging into their account and accessing the order history section, where updates regarding processing and shipment status are displayed. For those who completed checkout as a guest, tracking information can be accessed using the order number provided in the confirmation email once the shipment has been dispatched.

When your order has been shipped, you will receive a follow-up email containing tracking information. This allows you to follow your package as it moves through the carrier’s network. Please note that it may take up to one or two days for tracking updates to appear after the shipping notification has been sent. If there is a noticeable delay or no updates for an extended period, contacting the shipping carrier directly is often the fastest way to obtain additional details. If further assistance is required after speaking with the carrier, our support team is available to help.

We do accept returns on qualifying items within the designated return period. To be eligible, products must remain unused and in their original condition, including all packaging materials. Certain items, such as those marked as final sale, promotional products, or gift cards, may not be eligible for return. Customers are encouraged to review the return policy or contact support before initiating a return to ensure eligibility.

At this time, direct exchanges are not offered. Customers who wish to receive a different item should return the original product if it meets the return requirements and then place a new order separately. This approach helps ensure faster processing and accurate fulfillment.

If a package is refused at delivery, it will be sent back to our facility. Once the returned shipment is received and inspected, a refund will be processed according to our policy. Please note that refunds can only be issued after the item has been returned and reviewed, so additional time may be required for the return transit and handling.

In the event that an order arrives damaged, customers should contact support promptly and provide clear photos of both the product and its packaging, along with the order number. This allows us to assess the situation and provide an appropriate resolution. Damaged items should not be discarded until further instructions are given.

If an incorrect item is received, customers should notify us within the specified timeframe and include photos showing what was delivered. Once reviewed, we will take the necessary steps to correct the issue, whether by sending a replacement or providing return instructions. We are committed to ensuring that every order is fulfilled accurately and that any issues are resolved as efficiently as possible.